Sales & Customer Service Representative

Location

Allentown, PA Location

Type

Full Time

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
Employment Details
Sales & Customer Service Representative

The Employee shall be employed by Prestige Auto Appearance as a sales representative, responsible for selling vehicle surface protection packages such as window tint, paint protection films, ceramic coatings, wheel repairs, paint less dent removal and to automotive customers. 

The Sales & Customer Services Representative will be responsible for driving sales and ensuring high levels of customer satisfaction through excellent sales service. The successful candidate will be well-versed in PAA’'s product offerings and capable of advising customers based on their needs and preferences.

Key Responsibilities

  • Present, promote, and sell products/services using solid arguments to existing and prospective customers
  • Establish, develop, and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • 75 outbound calls per day
Required Qualifications

  • Proven work experience as a Sales Representative
  • Excellent knowledge of Google Suites (Docs, Sheets, Gmail, Keep, etc) 
  • Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
  • Familiarity with virtual phone system such as Ring Central
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, communication, and negotiation skills
  • Prioritizing, time management, and organizational skills
  • Ability to create and deliver presentations tailored to the customers needs
  • Relationship management skills and openness to feedback
Job Responsibilities

  • Following a strategic sales cycle to create, convert and retain customers
  • Actively sell PAA’s products to customers through inbound and outbound sales calls, emails, and in-person visits.
  • Provide exceptional customer service by addressing inquiries, complaints, and issues in a timely and professional manner.
  • Assist customers with product selection and provide recommendations based on their needs.
  • Follow up with customers to ensure satisfaction with products and services and identify opportunities for additional sales.
  • Maintain accurate records of all customer interactions and sales activities in our CRM system.
  • Collaborate with the sales and marketing team to identify new target markets and opportunities for growth.
  • Keep up-to-date with industry trends and product knowledge to maintain a competitive edge.
  • Communicate and record project information accurately and efficiently with the installation team for smooth and successful outcomes.
  • Set the tone of the environment, ensuring that the space is in mint condition, music is on and the candle is lit.

Company Website: www.prestigeaa.com

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